Published March 28, 2026 · Updated April 2, 2026
Mr Green Casino Review
Award-winning Swedish casino with strong licensing but a pattern of withdrawal delays and two UKGC fines.
www.mrgreen.com4.3
Our Score /5
8.8
Casino.guru /10
7.5
AskGamblers /10
1.5
Trustpilot /5
Min Deposit
$10
Max Bonus
$500
Wagering
40x on bonus money, 30x on free spins winnings
Payout
E-wallets (Skrill
Games
1,500+
Providers
30+
Visa
Mastercard
Skrill
Neteller
PayPal
Trustly
MuchBetter
Paysafecard
Klarna
Boku
Payz
Bank Transfer
AstroPay
Apple Pay
InteracOur Verdict
Mr Green is a good pick if you value a polished interface, solid game selection, and strong regulatory oversight from the UKGC and MGA. The welcome bonus is modest and the 40x wagering is above average, so do not expect to cash out bonus money easily. Be prepared for a potentially slow KYC process and watch out for withdrawal fees. If fast payouts are your top priority, there are better options.
About Mr Green Casino
The Green Gaming tool gives players a personalized risk assessment based on their play patterns, something very few casinos offer. Combined with four strong licenses and an award-winning mobile app, it is one of the most polished international casinos around.
Mr Green launched in 2008 by three Swedish entrepreneurs who previously co-founded Betsson. It built a reputation as a stylish, design-forward online casino and won multiple industry awards including Mobile Operator of the Year in 2016. William Hill acquired Mr Green for GBP 242 million in January 2019, and then William Hill itself was bought by 888 Holdings (now rebranded as Evoke plc) in 2022 for GBP 2.2 billion.
The casino offers 1,500+ games from providers like NetEnt, Evolution, Play'n GO, Microgaming, Yggdrasil, Quickspin, Red Tiger, and Pragmatic Play. Live dealer games come from Evolution and Pragmatic Play Live. There is also a sportsbook but no poker room. Mr Green holds licenses from the UKGC, MGA, Swedish Gambling Authority, and Danish Gambling Authority.
The big problem with Mr Green is the gap between its polished image and real player experiences. Casino.guru gives it 8.8/10, but Trustpilot sits at 1.5/5. The UKGC has fined Mr Green twice: GBP 3 million in 2020 and GBP 3.7 million in 2023, both for anti-money laundering and responsible gambling failures. Withdrawal complaints are the most common issue on review sites, with some players reporting delays of weeks and rejected verification documents. That said, the casino does pay out, and most complaints eventually get resolved through regulatory complaint channels.
Pros, Cons & Ratings
Pros
- Licensed by UKGC, MGA, SGA, and DGA with eCOGRA certification
- 1,500+ games from NetEnt, Evolution, Play'n GO, and 30+ providers
- Award-winning mobile app with 900+ games
- Green Gaming tool for personalized responsible gambling assessment
- Sportsbook integrated into the same account
Cons
- 1.5/5 on Trustpilot with frequent withdrawal delay complaints
- Two UKGC fines totaling GBP 6.7 million for AML and responsible gambling failures
- 40x wagering on welcome bonus is above industry average
- Withdrawal fee of 1% up to EUR 10 per transaction
- Big wins over EUR 100,000 paid in installments over 10 months
Category Scores
Welcome Bonus
Welcome Package
100% Deposit Match up to $500 + 200 Free Spins
Match
100%
Max Bonus
$500
Min Deposit
$10
Wagering
40x on bonus money, 30x on free spins winnings
Expires
90 days
Type
cashable
Max Cashout
No limit
How Wagering Works
Deposit $100, get $100 bonus. You must wager $100 x 40 = $4,000 before you can withdraw any bonus winnings. If your 200 free spins win you $15, you must wager $15 x 30 = $450 to cash those out. You have 90 days.
Game Contributions
slots
100%
table
5%
Live Casino
10% (Dream Catcher/Monopoly: 50%, other live tables: 10%)
Video Poker
5%
Excluded games:
list at mrgreen.com/terms/bonus-denied-slot-games/, sports bets, poker bets
No Deposit Bonus
25 Free Spins No Deposit
Wagering: 35x · Max: No limit
Free Spins
200 Spins
Selected Section 8 Studios slots · Wagering: 30x on winnings
Our Take
Below average. The 100% match up to $500 looks decent, but 40x wagering on bonus money and only 5% contribution from table games makes it very hard to clear. The 200 free spins are worth $20 total at $0.10 each, and winnings are capped at $20. The no-deposit bonus of 25 spins is tiny. Overall, the bonus looks bigger than it actually is.
Withdrawals & Payouts
Daily Limit
No limit
Weekly Limit
No limit
Monthly Limit
$50,000
Withdrawal Methods
Deposit only
15 deposit methods accepted
Large Withdrawals
Wins over EUR 100,000 are paid out at 10% per month over 10 months. This does not apply to progressive jackpot wins.
Known Payout Issues
Regular complaints on Trustpilot and AskGamblers about withdrawal delays. Common pattern: KYC documents rejected multiple times, funds stuck in pending for days. One documented case of a EUR 90,000 winner waiting 6+ weeks. Most complaints eventually resolve, but the process can be frustrating.
Hidden Fee
Credit card deposits may be classified as cash advances by some banks, triggering extra fees
Games & Providers
Top Providers
Mobile App
iOS
N/A reviews
4.5
Android
N/A reviews
4.2
Games
900+
Deposit
Yes
Withdraw
Yes
Live Casino
Yes
Licensing & Safety
KYC Documents
government-issued photo ID (passport, national ID card, or driving license), proof of address not older than 6 months (utility bill or bank statement)
Additional Verification Triggers
Large withdrawals trigger enhanced verification with source-of-funds documentation. Bank statements and certified copies may be requested.
Regulatory History
GBP 3 million fine from UKGC in February 2020 for failures in AML procedures and responsible gambling controls. Customers under AML restrictions on other brands were able to open accounts at Mr Green. GBP 3.7 million fine from UKGC in March 2023 for repeated AML and social responsibility failures. Two fines totaling GBP 6.7 million in three years.
Customer Support
Live Chat
24/7
Wait: under 2 minutes
customerservice-international@mrgreen.com
Response: 24-48 hours
Phone
+44 176 552 2017
Quality: Average
Live chat is fast but agents often give scripted responses. Complex issues like withdrawal delays and KYC rejections get bounced around without real resolution. Email support is slow and sometimes does not respond at all.
Regal Rewards / Club Royale
Points Rate
Emerald Coins earned through challenges and slot play. Example: spend GBP 100 on slots to unlock 20 free spins.
Redemption
Rewards come as free spins and cashback rather than a fixed points-to-cash rate
VIP Access
invitation only for Club Royale
Worth It?
Decent for regular slot players. The challenge-based system keeps things interesting. Club Royale VIP tier offers a personal account manager, lower wagering requirements, and increased limits, but it is invitation-only.
Things to Watch Out For
VPN Policy
VPN use is explicitly prohibited and classified as a Prohibited Act. Using a VPN or proxy to hide your device identity can result in account closure and fund confiscation.
Account Closure
Accounts flagged for bonus abuse, irregular betting patterns, or multi-accounting. Some players report accounts being blocked after winning with no clear explanation.
Multi-Account
Strictly one account per person, household, device, email, or payment method. Duplicate accounts are closed, bonuses forfeited, and winnings may be confiscated.
Big Win Process
Wins over EUR 100,000 are paid in monthly installments of 10% over 10 months. Progressive jackpot wins are exempt from this rule. Additional verification required for large payouts.
Inactivity
After 365 days without login, a monthly fee of 5% of balance or EUR 5 (whichever is higher) is charged until the balance reaches zero or the account is reactivated.
What Real Users Say
1.5
Trustpilot
1,500
Reviews
No
Payout Issues
mixed
Reliability
Praise
- Clean, well-designed interface and mobile app
- Strong game selection from top providers
- Licensed by UKGC and MGA with eCOGRA certification
- Green Gaming tool for personalized responsible gambling
- Sportsbook and casino in one account
Complaints
- Withdrawal delays of days to weeks, especially during KYC
- Verification documents rejected repeatedly with vague reasons
- Customer support gives generic copy-paste responses
- Withdrawal fee of 1% (up to EUR 10) on cashouts
- Wins over EUR 100,000 paid in installments over 10 months
Responsible Gambling
Tools: deposit limits, session limits, self exclusion, reality check, cool off, green gaming tool. Deposit limits: daily, weekly, monthly. Self-exclusion: 24 hours, 7 days, 30 days, 6 months, permanent. Limits can be reduced instantly. Increases: 24 hours.
Who Is Mr Green Casino For?
Best For
- players who value clean design and mobile experience
- UK and Scandinavian players
- slot players who want a big library from top providers
- players who want sportsbook and casino in one account
Not Great For
- players who want fast withdrawals
- crypto players (no crypto accepted)
- US players (not available)
- high rollers who want no withdrawal fees
- anyone who hates slow KYC processes
Mr Green Casino vs leovegas
Mr Green Casino wins
More licenses (UKGC + MGA + SGA + DGA vs MGA only), sportsbook included, more payment methods
Mr Green Casino loses
Slower withdrawals, higher wagering requirements (40x vs 35x), withdrawal fees, two UKGC fines
Where Available
United Kingdom, Sweden, de, dk, fi, no, ie, at, ca, nz, mt, es.
Restricted: US, AU, FR, BE, BG, NL, IL, AF, BY, BA, CU, IR, IQ, KP, LY, SD, SY, ZW.
Currencies: EUR, GBP, SEK, NOK, DKK, CAD, USD, NZD. Languages: EN, SV, DE, FI, NO.
Frequently Asked Questions
Is Mr Green Casino legit?
How long do Mr Green Casino withdrawals take?
What is the Mr Green Casino welcome bonus?
Can I use a VPN?
Responsible Gambling
Gambling is for adults 21+ in US regulated states. Call 1-800-GAMBLER or visit ncpgambling.org. Last verified April 2, 2026.
Researched March 2026. Welcome bonus varies by market: international version is 100% up to $500 + 200 free spins, UK version offers 200 free spins on deposit of GBP 10+. The 40x wagering applies to international; UK free spins have 20x wagering on winnings. Game count of 1,500 is approximate and varies by region. Trustpilot score of 1.5 is across all markets. The two UKGC fines (2020 and 2023) are a serious red flag, though the casino remains licensed and operational. Withdrawal speeds on the official site (4-8 days) are notably slower than competitors. Now owned by Evoke plc after the William Hill acquisition chain.