Published March 28, 2026 · Updated April 2, 2026
Casoola Casino Review
Closed robot-themed Genesis Global casino with 1,300+ games, shut down in December 2022 after operator insolvency.
www.casoola.com4.1
Our Score /5
5.6
Casino.guru /10
7
AskGamblers /10
2
Trustpilot /5
Min Deposit
$10
Max Bonus
$1,500
Wagering
40x (deposit + bonus)
Payout
E-wallets (Skrill
Games
1,300+
Providers
12+
Visa
Mastercard
Skrill
Neteller
Trustly
Bank Transfer
Paysafecard
Payz
MuchBetter
Apple PayOur Verdict
Casoola is permanently closed and should not be considered by anyone looking for a place to play. Genesis Global's 3.8 million GBP UKGC fine and subsequent insolvency tell you everything about how the operation was run. If you had a positive experience here, count yourself lucky. The sister sites are all dead too.
About Casoola Casino
The robot theme and gamification system (Wheel of Fortune spins, card collections, weekly challenges) set Casoola apart from the other Genesis Global casinos. But none of that matters now because the casino is permanently closed.
Casoola launched in 2020 under Genesis Global Limited, a Malta-based operator that ran over a dozen casino brands. It had a futuristic robot theme and offered 1,300+ games from providers like NetEnt, Microgaming, Evolution, Play'n GO, and Yggdrasil. The welcome package spread up to 1,500 EUR across four deposits plus 200 free spins on Reactoonz, with 40x wagering on the bonus.
The casino held licenses from the MGA, UKGC, and the Swedish Gambling Authority. But in January 2022, the UKGC hit Genesis Global with a 3.8 million GBP fine for anti-money laundering failures and letting players gamble huge sums without any affordability checks. One customer lost 197,000 GBP over six months with zero intervention. Genesis pulled out of the UK market entirely in December 2022, shutting down Casoola and all its sister sites. Genesis Global then declared insolvency in 2023.
Casoola is now permanently closed. The site is offline, licenses have been surrendered, and no new registrations are accepted. ThePOGG blacklisted Casoola for refusing to honor dispute rulings. Casino Guru gave it a below-average safety index of 5.6. The 2% withdrawal fee and tiered VIP withdrawal limits (as low as 500 EUR/day for new players) were common complaints alongside slow verification processes.
Pros, Cons & Ratings
Pros
- 1,300+ games from 12 providers including NetEnt, Evolution, and Play'n GO
- Fast e-wallet withdrawals for verified players, some reported under 1 hour
- Low 10 EUR minimum deposit and withdrawal
- Fun robot theme with gamification features (wheel spins, card collections, challenges)
- Licensed by MGA, UKGC, and Spelinspektionen while operational
Cons
- Permanently closed since December 2022 after Genesis Global insolvency
- 2% fee on all withdrawals with a minimum 1 EUR charge
- Low daily withdrawal limits for non-VIP players (500 EUR/day at Beginner tier)
- 40x wagering requirement on deposit + bonus is above average, with only 10 days to clear
- Blacklisted by ThePOGG for refusing to honor dispute rulings
Category Scores
Welcome Bonus
Welcome Package
Welcome Package up to 1,500 EUR + 200 Free Spins across 4 deposits
Match
100%
Max Bonus
$1,500
Min Deposit
$10
Wagering
40x (deposit + bonus)
Expires
10 days
Type
cashable
Max Cashout
$2000
Max Bet
$5
How Wagering Works
Deposit 100 EUR, get 100 EUR bonus. You must wager (100 + 100) x 40 = 8,000 EUR before you can withdraw. That is a lot of play for a 100 EUR bonus. Only slots count 100%, so table games at 10% would require 80,000 EUR in bets.
Game Contributions
slots
100%
table
10%
Live Casino
10%
Video Poker
10%
Excluded payment methods (no bonus):
skrill, neteller
Excluded games:
progressive jackpot slots
Free Spins
200 Spins
Reactoonz · Wagering: 40x
Cashback
15% daily
Max: $400
Our Take
The headline number of 1,500 EUR looks big, but it is spread across four deposits (100%/50%/25%/25%) and the 40x wagering requirement on deposit plus bonus is above average. With a 10-day expiry and 2,000 EUR max cashout from bonus winnings, it is hard to extract real value. E-wallet deposits are excluded from the bonus. The 200 free spins on Reactoonz are given in batches of 20 per day, not all at once.
Withdrawals & Payouts
Daily Limit
$500
Weekly Limit
$5,500
Monthly Limit
$22,000
Withdrawal Methods
Deposit only
13 deposit methods accepted
Large Withdrawals
Withdrawal limits tied to VIP level. Beginner: 500 EUR/day, 7,000 EUR/month. Legend: 1,500 EUR/day, 20,000 EUR/month. Enhanced verification required for large amounts.
Known Payout Issues
Some players reported waiting 5+ weeks for withdrawals while being repeatedly asked for PDF documents. One player described waiting nearly 3 months with emails getting the same response about being 'passed to relevant departments.' The 2% withdrawal fee was a common complaint. The low daily limits for non-VIP players meant larger wins took many days to fully withdraw.
Hidden Fee
Credit card deposits may be classified as cash advances by some banks, triggering extra fees. E-wallet deposits were excluded from the welcome bonus.
Games & Providers
High RTP Games
Top Providers
Licensing & Safety
KYC Documents
government-issued photo ID (passport, driving license), proof of address (utility bill or bank statement), proof of payment method ownership
Additional Verification Triggers
Large withdrawals triggered enhanced verification with additional source-of-funds documentation.
Regulatory History
Genesis Global Limited received a 3.8 million GBP fine from the UKGC in January 2022 for social responsibility and anti-money laundering failures. The investigation found Genesis failed to run any meaningful responsible gambling checks on a customer who lost 197,000 GBP over six months, and let another deposit over 1.3 million GBP and lose 600,000 GBP before doing source-of-funds checks. Genesis Global's UKGC license was initially suspended in July 2020 for compliance issues, reinstated three months later, then the full fine came down in January 2022. Genesis exited the UK market in December 2022 and declared insolvency in 2023. All licenses have been surrendered.
Customer Support
Live Chat
24/7
Wait: under 2 minutes
support@casoola.com
Response: 24-48 hours
Phone
Not offered
Quality: Poor
Live chat agents responded quickly but could not resolve withdrawal or verification issues. Complex problems were escalated to email where players reported 8-9 days of back-and-forth with inconsistent answers. One Trustpilot reviewer described support as 'rude' and said they kept claiming 'technical errors' without fixing anything. After Genesis Global's closure, support became completely unreachable.
Casoola VIP Program
Points Rate
Every 100 EUR wagered earns one Wheel of Fortune spin. Activity over the previous 90 days determines tier.
Redemption
Rewards come as Wheel of Fortune prizes (cash, bonus money, free spins), daily cashback, and VIP perks. No fixed points-to-cash conversion.
VIP Access
VIP levels 2-5 reached by play volume over 90 days. Top tiers included a dedicated VIP manager, exclusive gifts, monthly prize draws, and increased withdrawal limits.
Worth It?
Weak for casual players. The Beginner tier has a 500 EUR/day withdrawal cap and low cashback. Higher tiers unlock up to 15% daily cashback (max 400 EUR) and faster withdrawals, but the thresholds to reach them were not published.
Things to Watch Out For
VPN Policy
VPN use was prohibited. Location verification was enforced for regulatory compliance.
Account Closure
Accounts flagged for bonus abuse or irregular betting patterns. Genesis Global casinos had a reputation for closing accounts after large wins.
Multi-Account
Strictly one account per person. Duplicate accounts were closed and funds forfeited.
Low Wagering Alert
A 10-15% charge on last deposit applied if players tried to withdraw without meeting 1x rollover on deposits.
Big Win Process
Enhanced verification required. Withdrawal limits meant large wins were paid out over many days or weeks depending on VIP level. Maximum daily withdrawal of 500 EUR for non-VIP players.
What Real Users Say
2
Trustpilot
51
Reviews
Yes
Payout Issues
mixed
Reliability
Praise
- Fast e-wallet withdrawals, some under 1 hour
- Decent game selection with 1,300+ titles from major providers
- Instant deposits across most payment methods
- Fun robot theme and gamification features
Complaints
- 2% withdrawal fee on all cashouts (minimum 1 EUR)
- Low daily withdrawal limits for non-VIP players (500 EUR/day at Beginner level)
- Slow and repetitive KYC verification process
- Customer support gave generic responses and was unresponsive on escalated issues
- Bonus winnings capped and must be withdrawn immediately after clearing wagering
Responsible Gambling
Tools: deposit limits, loss limits, wager limits, session limits, cooling off, self exclusion. Deposit limits: daily, weekly, monthly. Self-exclusion: cooling-off period, self-exclusion. Limits can be reduced instantly.
Who Is Casoola Casino For?
Best For
- players who liked gamified casino experiences with wheel spins and card collections
- slot players looking for a decent NetEnt and Microgaming library
- Canadian players using Interac for low-minimum deposits
Not Great For
- anyone looking for a casino to play at now (it is permanently closed)
- players who want high withdrawal limits without VIP status
- crypto players (no crypto accepted)
- US, UK, or Australian players
Casoola Casino vs casumo
Casoola Casino wins
Casoola had a simpler bonus structure and slightly faster e-wallet withdrawals for small amounts
Casoola Casino loses
Far fewer games (1,300 vs 3,500), no sportsbook, lower withdrawal limits, 2% withdrawal fee, and the operator went bankrupt
Where Available
ca, nz, ie, global_row.
Restricted: US, AU, BE, DK, EE, FR, DE, GR, HU, IR, IL, IT, PT, PR, RO, SK, SI, ES, SE, CH, TR, UA, GB.
Currencies: EUR, GBP, USD, CAD, NOK, NZD, PLN, CZK, DKK, HRK, BGN, RON, ZAR, INR, BHD, KWD, QAR, SAR, TRY, CNY, MXN, NGN, PEN, GEL, RUB. Languages: EN, FR, DE, FI, NO.
Frequently Asked Questions
Is Casoola Casino legit?
How long do Casoola Casino withdrawals take?
What is the Casoola Casino welcome bonus?
Can I use a VPN?
Responsible Gambling
Gambling is for adults 21+ in US regulated states. Call 1-800-GAMBLER or visit ncpgambling.org. Last verified April 2, 2026.
Researched March 2026. Casoola is permanently closed. Genesis Global Limited, the operator, declared insolvency in 2023 after the UKGC fined them 3.8 million GBP in January 2022. All Genesis Global sister sites (Casino Planet, Kassu, Casino Cruise, Sloty, etc.) are also shut down. The casino launched in 2020, not 2019 as some sources claim. Trustpilot reviews for casoola.com are limited (51 reviews) but the pattern matches Genesis Global's broader reputation: fast payouts for small amounts, problems with larger withdrawals and verification. Casino Guru safety index of 5.6 is 'below average.' There are multiple clone/scam sites using the Casoola name that are NOT the original casino.